AI voice agent that answers the phone for your business

How does the Aethenox AI voice agent work?

When a call comes in, the caller's voice is transcribed as they speak using streaming speech recognition. Your AI agent reads the transcript, follows the instructions you wrote for it, and searches your knowledge base for the right answer. It can also use tools you connect, such as a webhook to your own system, Google Calendar or Google Sheets, to look something up or record it. The reply is spoken back in a natural Indian voice, and if you allow interruptions the caller can cut in at any time.

The same agent and knowledge base can answer on WhatsApp too, so you teach it once. Before it takes a real call, test it in the Playground from your browser and watch the live transcript. Every setting is explained in the AI agents docs.

Answering inbound calls

Inbound is where most businesses start: the agent answers every call to your number, including after hours and when every line is busy, and handles routine questions such as timings, fees, locations and order or booking status. When it can't help, you decide what it says, for example taking the caller's details for a callback.

Outbound AI calling is not a self-serve feature today. If your use case needs the agent to place calls, talk to our team first — outbound calls also carry consent and calling-hour rules in India that inbound calls don't.

Which Indian languages does it speak?

The agent speaks 11 languages: English (India), Hindi, Bengali, Gujarati, Kannada, Malayalam, Marathi, Odia, Punjabi, Tamil and Telugu, in 12 voices. Each number can have its own language, so one agent can speak Hindi on one line and English on another. It understands callers in English, Hindi and Hinglish, including people who switch languages mid-sentence.

Phone numbers for your AI agent

Buy an Indian phone number from the Aethenox AI dashboard, subject to the KYC checks that telecom rules require, or connect a number you already have with Plivo, Exotel or Twilio. Numbers are a monthly rental on a 30-day cycle; you can cancel renewal and keep the number until the end of the period you paid for. See the phone numbers docs.

Call logs, analytics and optional recordings

Every call appears in the call log with direction, duration and status, and call analytics show volumes, answer rate, average duration, missed calls and your busiest hours, so you can see what the agent handles and where callers still need a person.

Recordings are stored only if you turn on call recording for a number, and you can play them back from the dashboard. Data is encrypted in transit and at rest, credentials are additionally encrypted with AES-256-GCM, and no customer data, including call audio, is used to train AI models.

Is AI calling allowed in India? Compliance basics

India regulates commercial calling, including rules on consent, Do Not Disturb preferences and registered senders, and they change over time. As a general rule: call people who have a relationship with you and agreed to be contacted, call at reasonable hours, say who you are at the start, tell callers if the call is recorded, and honour anyone who asks not to be called again.

This is general guidance, not legal advice; check the current rules with your telecom provider or adviser. Our guide to AI voice agents in India covers this in more detail. Also answering customers on WhatsApp? See the WhatsApp Business API.