Cookie Policy

Aethenox AI

Last updated: 27 September 2026

1. What Are Cookies?

Cookies are small text files that are placed on your device (computer, tablet, or mobile) when you visit a website or use an application. They are widely used to make sites work, keep you signed in and tell site owners how the site is used. This Cookie Policy explains which cookies and similar technologies Aethenox AI uses on our website and platform, and why.

2. How We Use Cookies

We use cookies and similar technologies (such as local storage) to:

  • Keep you signed in: authenticate you in the dashboard and renew your session while you use it.
  • Security: protect forms and dashboard actions against cross-site request forgery, and help detect suspicious sign-in attempts.
  • Analytics: understand how people use our site and dashboard, with Microsoft Clarity and our own first-party analytics, so we can fix problems and improve the product.

3. Cookies and Storage We Set

Strictly necessary

These make sign-in and security work. They cannot be switched off without breaking the dashboard.

  • aethenox_access: keeps you signed in. Lasts 15 minutes and is renewed while you use the dashboard.
  • aethenox_refresh: renews your sign-in. Lasts 30 days.
  • aethenox_csrf: protects dashboard actions against cross-site request forgery. Lasts 7 days.
  • aethenox_did: a signed, random device identifier used to spot suspicious sign-in attempts. Lasts about 13 months.
  • aethenox_oauth_state, aethenox_oauth_next and similar *_oauth_state cookies: set for up to 10 minutes while you sign in with Google or connect an integration.

Analytics: Microsoft Clarity

We use Microsoft Clarity to see how people use our pages and dashboard, through session replays and heatmaps of clicks, scrolling and page views. Clarity sets cookies such as _clck (up to 1 year) and _clsk (1 day), and Microsoft may set cookies such as MUID and CLID on its own domains.

When you are signed in to the dashboard, we tell Clarity your account email and name, your role, and your business's name, plan and status, so we can find your sessions when helping you. Clarity stores these values in its dashboard. Microsoft processes this data under the Microsoft Privacy Statement.

Analytics: our own

Our first-party analytics keeps a random visitor ID and session ID in your browser's local storage under aai_tracking, to count visits and see which pages people arrive from. It is not shared with third parties.

4. Third-Party Cookies

Some providers we rely on set their own cookies. We do not control them; their own policies apply.

  • Cloudflare (our network and security provider) may set __cf_bm (30 minutes) to tell people from bots, and cf_clearance when a security check is shown.
  • Razorpay sets its own cookies on the checkout when you make a payment.
  • Meta sets its own cookies in the window where you connect a WhatsApp Business account.

5. How Long Do Cookies Last?

Each cookie's lifetime is listed above. Session cookies are deleted when you close your browser; persistent cookies stay on your device for their stated period or until you delete them.

6. Managing Cookies

You can control and delete cookies through your browser settings. Most browsers let you refuse or accept cookies, delete existing cookies, or set preferences for certain websites. Blocking strictly necessary cookies will stop you from signing in to the dashboard.

Blocking cookies and scripts from clarity.ms in your browser or a content blocker stops Microsoft Clarity without affecting the rest of the site. For more on managing cookies, see your browser's help (for example Chrome, Firefox, Safari or Edge).

7. Other Technologies

Besides the aai_tracking entry described above, the dashboard uses your browser's local storage to remember small conveniences, such as setup guides you have dismissed and the phone number you last used for a campaign test message. Local storage is not sent to our servers with every request the way cookies are, and you can clear it in your browser settings.

8. Updates

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top will be revised when we make changes. We encourage you to review this page periodically.

9. Contact

For questions about our use of cookies, please see our Privacy Policy or contact us via our contact page.