Can I send order updates on WhatsApp instead of SMS?

Yes. Your system calls the Aethenox AI API with an approved utility template, and WhatsApp reports back whether each message was delivered and read.

Can the WhatsApp AI agent check order status?

Yes, if you give it a webhook or REST API tool that looks the order up in your system. Without one, it answers general questions from your knowledge base and hands order-specific ones to your team.

How are WhatsApp messages charged for e-commerce?

Per message, by category (marketing, utility, authentication), from a prepaid rupee wallet at the rates on the pricing page. Meta also requires a payment method on your WhatsApp Business Account. Replies to customers who message you first are free of message charges.

WhatsApp automation for e-commerce brands

Online shoppers ask the same things again and again: where is my order, what is the return policy, is this in stock. Aethenox AI answers those questions on WhatsApp from your knowledge base, sends order updates from your store’s system, and runs campaigns to customers who opted in.

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What Aethenox AI handles

Order and delivery updates

Your store or backend sends order confirmations, dispatch and delivery notices through the Aethenox AI API as approved utility templates, with order number and dates filled in.

Answer product, size and return questions

The AI agent replies from your knowledge base on shipping, returns, sizes and payment options, and can look up an order in your system through a webhook or REST API tool.

Campaigns to opted-in customers

Announce launches and sales with approved marketing templates to chosen contacts or tags, sent now or scheduled, with delivery and read reports.

Escalate the hard ones

Damaged parcels, refunds and angry customers go to your support team in the shared inbox, with the full chat history.

How to set it up

Write articles for shipping times, return and refund policy, sizes, payment methods and COD rules.
Connect your WhatsApp number and get your order-update templates approved by Meta.
Trigger order updates from your backend through the Aethenox AI messages API.
Add a webhook or REST tool if you want the agent to look up live order status.

What does it cost?

Plans start at ₹1,999 a month with a 7-day free trial and no card needed. WhatsApp messages are charged per message by category from a prepaid wallet, and voice is ₹8 per minute pay-as-you-go or less with a prepaid pack. Meta also requires a payment method on your WhatsApp Business Account. Full rates are on the pricing page.

Learn more

See how the WhatsApp chatbot and AI voice agent work, or read about Aethenox AI for clinics and hospitals, real estate and education.

Frequently asked questions

Can I send order updates on WhatsApp instead of SMS?: Yes. Your system calls the Aethenox AI API with an approved utility template, and WhatsApp reports back whether each message was delivered and read.
Can the WhatsApp AI agent check order status?: Yes, if you give it a webhook or REST API tool that looks the order up in your system. Without one, it answers general questions from your knowledge base and hands order-specific ones to your team.
How are WhatsApp messages charged for e-commerce?: Per message, by category (marketing, utility, authentication), from a prepaid rupee wallet at the rates on the pricing page. Meta also requires a payment method on your WhatsApp Business Account. Replies to customers who message you first are free of message charges.