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Voice Campaigns
Set up voice campaigns: call lists, audio and calling windows.
On this page
Overview
Voice campaigns let you prepare a list of contacts, the audio or AI agent to use, and when calls should happen — for appointment reminders, outreach, surveys, and more.
Warning
Automated outbound dialing is not available yet. You can set up a campaign, its call list and its audio today, but launching a campaign does not place calls. If you need outbound calling, contact support.
Creating a Campaign
1
Go to Voice → Campaigns
Navigate to the Campaigns page from the sidebar under the Voice section.
2
Click "New Campaign"
Click the "New Campaign" button to start creating a new voice campaign.
3
Name campaign and select target audience
Give your campaign a descriptive name and choose the contacts or tags to target.
Recording Audio
1
Choose audio source
Select your audio source: upload an MP3 or WAV file, or record directly in your browser using the built-in recorder.
2
Preview audio
Listen to a preview of your audio to make sure it sounds clear and professional before attaching it to the campaign.
Campaign Execution
1
Set calling window
Define the start and end times for when calls should be placed. This ensures contacts are only called during appropriate hours.
2
Configure retry settings
Set how many times a call should be retried if the contact doesn't answer, and the interval between retries.
3
Launch or schedule
Save the campaign to launch now or schedule it for later. Until automated dialing is available, launching does not place calls — see the note at the top of this page.
Tip
When calling is available, business hours generally get higher answer rates than early mornings or late evenings.
Viewing Results
Once a campaign has placed calls, click on it in the Campaigns list to view its results:
- • Completion Rate — Percentage of calls that were successfully completed
- • Answered / Unanswered — Breakdown of calls that were picked up vs. not answered
- • Average Duration — Mean call length across all answered calls
- • Per-Contact Status — Individual call status for each contact in the campaign