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Call Logs
View and analyze your call history, with recordings (if enabled), duration, and status.
Overview
Call Logs record the voice calls on your numbers. Each entry shows caller/callee, duration, status, timestamp, and recording if enabled. Use Call Logs to review conversations, monitor team activity, and track communication history with contacts.
Viewing Call Logs
1
Go to Voice → Call Logs
Navigate to the Call Logs page from the sidebar under the Voice section.
2
Browse the call list
Calls are sorted by most recent. Each row shows the contact name or number, direction (inbound/outbound), duration, and status.
3
Click any entry for full details
Click on a call entry to open the detail view, including recording playback if a recording is available.
Filtering Calls
1
Use date range picker
Select a start and end date to narrow the logs to a specific time period.
2
Filter by status
Filter calls by status — completed, missed, or failed — to find the entries you need.
3
Search by phone number or contact name
Use the search bar to find calls associated with a specific phone number or contact name.
Tip
Combine multiple filters to quickly find specific calls. For example, filter by "missed" status within a date range to identify follow-up opportunities.
Call Details
Each detail view provides a comprehensive look at a single call:
- • Call Timeline — Start time, ring duration, talk time, and end time
- • Recording Playback — Listen to the call recording directly in the browser
- • Duration — Total call length including ring and hold time
- • Team Member Notes — Notes added by team members during or after the call